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| TRIMS RapidAssist &
Training Options |
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With each TRIMS
System purchased, TRIMS includes a feature
called TRIMS RapidAssist that will
allow a TRIMS Support Technician to provide
one-on-one training without you leaving your
desk.
Using TRIMS RapidAssist and the
Internet, the TRIMS Support Technician can see
your computer, watch exactly what you are
doing and show you how to solve most any
problem. With your permission, the
technician can take control of your computer
to quickly diagnose system problems.
With TRIMS RapidAssist resolution of
technical problems are now easier than ever.
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If you would like TRIMS Training
"In-House", please call (800) 608-7467 for
pricing.
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| Comprehensive Help
System |
TRIMS comprehensive Help
System gives you step-by-step instructions, screen
images and animated Help-Movies that illustrate
functions and procedures. Help-Movies
vary in length from 30 seconds to 3 minutes long.
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| Internet Chat |
 We
have technicians available to answer any sales or
support question you may have.
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| Support Policy |
| Software updates and support services
are provided to all registered users free of charge
for the first year following purchase of a NEW
System. Users may contact TRIMS Expert
Programming and Support Staff through our toll-free
telephone number at (800) 608-7467, by email support@trims.com,
or by TRIMS
Internet Chat for assistance.
TRIMS releases at least one product update annually
to incorporate technological and turf industry
advances.
At the conclusion of the first year, continuing
product support and update services may be purchased
for a small annual fee. This fee is billed each
year on the original purchase anniversary date.
Fees not paid within sixty days of billing will cause
support services to lapse. Support services may
be reinstated at any time by paying the total past due
amount.
TRIMS Annual Product Support and Update Service
Renewal fee is $345.00 for our standard 2-user network
license systems and $445.00 for multi-user network
license systems.
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April
2012
TRIMS 12 & TRIMS Cloud is released.
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