| Comprehensive
Help System |
| TRIMS
comprehensive Help System gives you
step-by-step instructions, screen images and
animated Help-Movies that illustration functions and
procedures. These movies
vary in length from 30 seconds to 3 minutes long. |
| Internet
Chat |
We have technicians available
to answer any sales or support question you may
have.
|
| TRIMS RapidAssist
& Training Options |
 With each TRIMS System purchased,
TRIMS includes a feature called TRIMS RapidAssist
that will allow a TRIMS Support Technician to
provide one-on-one training without you leaving your
desk.
Using TRIMS
RapidAssist
and the Internet, the TRIMS Support Technician can
see your computer, watch exactly what you are doing
and show you how to solve most any problem.
With your permission, the technician can take
control of your computer to quickly diagnose system
problems. With TRIMS RapidAssist resolution
of technical problems is now easier than ever.
If
you would like TRIMS Training "In-House", please call
(800)
608-7467 for pricing. |
| Support
Policy |
Software
updates and support services are provided to all
registered users free of charge for the first year
following purchase of a NEW System. Users may
contact TRIMS Expert Programming and Support Staff
through our toll-free telephone number at (800)
608-7467, by fax at (623) 266-1945, by email: support@trims.com,
or by TRIMS
Internet Chat for assistance.
TRIMS releases at least one product update
annually and incorporate technological and turf
industry advances.
At the conclusion of the first year, continuing
product support and update services may be purchased
for a small annual fee. This fee is billed
each year on the original purchase anniversary date.
Fees not paid within sixty days of billing will
cause support services to lapse. Support
services may be reinstated at any time by paying the
total past due amount.
TRIMS Annual Product Support and Update Services
Renewal fee is $345.00 for our standard 2-user
network license systems and $445.00 for a
multi-user, network license systems. |
