TRIMS RAPIDASSIST & TRAINING OPTIONS

With each TRIMS System purchased, TRIMS includes a feature called TRIMS RapidAssist that will allow a TRIMS Support Technician to provide one-on-one training without you leaving your desk.

Using TRIMS RapidAssist and the Internet, the TRIMS Support Technician can see your computer, watch exactly what you are doing and show you how to solve most any problem.  With your permission, the technician can take control of your computer to quickly diagnose system problems.  With TRIMS RapidAssist resolution of technical problems is now easier than ever.



If you would like TRIMS Training "In-House", please call (800) 608-7467 for pricing.

INTERNET CHAT

We have technicians available Monday thru Friday to answer any sales
or support question you may have.

SUPPORT POLICY

Software updates and support services are provided to all registered users free of charge for the first year following purchase of a NEW System.  Users may contact TRIMS Expert Programming and Support Staff through our toll-free telephone number at (800) 608-7467, (623) 266-1943, by fax at (623) 266-1945, by email: support@trims.com, or by TRIMS Internet Chat for assistance.  

If you prefer, call us FREE with SKYPE.  Our SKYPE Names are:  

          Susan Bergstrom = susanbergstrom or Lee Bornstein = leebornstein

              
TRIMS releases at least one product update annually and incorporate technological and turf industry advances.

At the conclusion of the first year, continuing product support and update services may be purchased for a small annual fee.  This fee is billed each year on the original purchase anniversary date.  Fees not paid within sixty days of billing will cause support services to lapse.  Support services may be reinstated at any time by paying the total past due amount.

TRIMS Annual Product Support and Update Services Renewal fee is $345.00 for our standard 2-user network license systems and $445.00 for a multi-user, network license systems.