COMPREHENSIVE HELP SYSTEM

We have TRIMS comprehensive Help System gives you step-by-step instructions, screen images and animated Help-Movies that illustration functions and procedures. These movies vary in length from 30 seconds to 5 minutes.
 

TRIMS TechAssist & TRAINING OPTIONS

With each TRIMS System purchased, we include a feature called TRIMS TechAssist that allows a TRIMS Support Technician to provide you with one-on-one on-line training.

Using TRIMS TechAssist and the Internet, the TRIMS Support Technician can see your computer, watch exactly what you are doing and show you how to solve most any problem.  With your permission, the technician can take control of your computer to quickly diagnose system problems.  With TRIMS TechAssist resolution of technical problems is now easier than ever.

If you would like TRIMS Training "In-House", please call (800) 608-7467 for pricing.

HELP FILE TRANSLATION

TRIMS has incorporated Google Translate to instantly translate TRIMS On-Line Help Files between English and over 100 other languages. 

SUPPORT POLICY

Software updates and support services are provided to all registered users free of charge for the first year following purchase of a NEW System.  Users may contact TRIMS Expert Programming and Support Staff through our toll-free telephone number at (800) 608-7467, (623) 266-1943, by fax at (623) 266-1945, by email: support@trims.com, or by TRIMS Internet Chat.  

TRIMS Expert Programming and Support Staff is continually improving TRIMS Grounds Management Software® to meet the needs of our customers.  This assures you that your software will remain current with today's rapidly changing computer technology.  Each year, TRIMS has provided annual program updates that include advanced features to help increase your efficiency and productivity.

At the conclusion of the first year, continuing product support and update services may be purchased for a small annual fee.  This fee is billed each year on the original purchase anniversary date.  Fees not paid within sixty days of billing will cause support services to lapse.  Support services may be reinstated at any time by paying the total past due amount.